If you are experiencing a hardware issue with your Surface Pro i.e. stuck of the Surface screen, touch screen isn't working properly, these may be resolved by conducting a reboot. 


Conducting a Reboot 


  1. Hold the power button down for 30secs and 
  2. The device will shutdown and reboot
  3. Check device to see if this has resolved issue
  4. If this has not resolved the issue, you may need to Restore your Surface Pro to Default Factory Settings