Top Issues
If you are unable to start Adapt please try the following steps
Check that the Adapt System is online, any status messages will be shown here
Login...
Tue, 28 Feb, 2017 at 4:00 AM
It is good practice to restart your Surface Pro weekly, as this can resolve issues with Adapt not loading and other device issues, it should also be the fi...
Tue, 28 Feb, 2017 at 4:24 AM
This message can appear if your Adapt version is out of date. Click here - checking your Adapt version for instructions Click here - installing th...
Mon, 13 Feb, 2017 at 10:02 AM
You can check your version of Adapt from the login screen. To get to the login screen while logged into Adapt, swipe down and tap settings, then logou...
Mon, 13 Feb, 2017 at 6:26 AM
If you see the error message 'A problem has occurred DST error' this can only be resolved by uninstalling then reinstalling Adapt To uninsta...
Tue, 14 Feb, 2017 at 7:53 AM
To help avoid issues with your Surface Pro and Adapt, you should ensure your Avast antivirus is up to date Click on the small up arrow in the bottom ri...
Mon, 13 Feb, 2017 at 7:41 AM
Open your internet browser
Type Avast in the search box and click on the www.avast.com link
Click the Go To Download link
Click the Download box ...
Tue, 28 Feb, 2017 at 3:28 AM
If you are unable to move past the Presentation screen in Adapt, this can only be resolved by uninstalling then reinstalling Adapt To uninstall then...
Mon, 13 Feb, 2017 at 9:25 AM
If you have a light blue screen in Adapt, this can only be resolved by uninstalling then reinstalling Adapt To uninstall then reinstall Adapt follow ...
Mon, 13 Feb, 2017 at 9:07 AM
If you are experiencing issues with Presenter not displaying correctly......
Check your device is in tablet mode -see How to put your device into Tab...
Tue, 28 Feb, 2017 at 3:49 AM