Top Issues

'Windows protected your PC' pop up message when installing Adapt
1. On occasions you may see the following message pop up on your screen, i.e. when installing an Adapt update. 2. If it does, do NOT click on ...
Mon, 13 Feb, 2017 at 11:02 AM
Protecting your PC/tablet/Surface Pro against viruses, malware, ransomware and other online threats
To protect and prevent your PC/tablet/Surface Pro from becoming infected with viruses, malware, ransomware or other online threats, you should have Avast an...
Tue, 28 Feb, 2017 at 3:27 AM
I think my tablet/PC/Surface Pro has been infected with a virus/malware/ransomware
If you think your device has a virus - click here for instructions on Installing Avast Antivirus  If you think your device has been infected with malwar...
Tue, 28 Feb, 2017 at 3:26 AM
Creating a shortcut to conduct a full shutdown
As the Shutdown option on the Surface Pro/device only puts the device into hibernation, it is good practice to perform a full shutdown once a week.  The...
Tue, 28 Feb, 2017 at 3:36 AM
How to put your device into Tablet Mode
If Adapt or Presenter isn't displaying correctly in may be because your device is not in Tablet Mode.  To turn on Tablet Mode follow the instruction...
Tue, 28 Feb, 2017 at 3:49 AM
Checking for Windows updates
To keep your device working efficiently you should always ensure Windows is up to date.  Follow the instructions and tutorial below for how to check for Wi...
Tue, 28 Feb, 2017 at 3:57 AM
I'm locked out of my Surface Pro Microsoft Account
If you are locked out of your Surface Pro, or you can't remember your Microsoft log on details, you will need to reset this via the Microsoft website  ...
Wed, 8 Mar, 2017 at 11:17 AM
I have a hardware issue with my Surface Pro
If you are experiencing a hardware issue with your Surface Pro i.e. stuck of the Surface screen, touch screen isn't working properly, these may be resol...
Tue, 28 Mar, 2017 at 10:11 AM
Restoring your Surface Pro to Default Factory Settings
 If your Surface Pro is experiencing issues that have not been resolved by conducing a reboot i.e. touch screen not working, then you may need to reset the ...
Mon, 20 Mar, 2017 at 8:09 AM
Contacting Microsoft in the event of a hardware problem
If you are experiencing an issue with the Surface Pro (not relating to applications installed on it) i.e. the touch screen is not working, first you try res...
Mon, 20 Mar, 2017 at 8:01 AM