If you are unable to move past the Presentation screen in Adapt, this can only be resolved by uninstalling then reinstalling Adapt
To uninstall then reinstall Adapt follow the instructions below
- To uninstall Adapt, press and hold the Adapt icon on your device until a small circle with 3 dots in it appears on the bottom right hand corner of the icon
- Click on the small circle with the 3 dots and click Uninstall from the pop up menu that appears
- A confirmation message will appear stating 'This app and its related info will be uninstall' , click on the Uninstall button
- Adapt will now uninstall, when completed the Adapt icon will disappear
- Restart your device - see 'How to Restart Surface Pro' for instructions
- Once you have restarted your device, log into the Sales Portal - link to Sales Portal
- Reinstall Adapt from the Adapt page of the Sales Portal - see 'How to install latest version of Adapt'